Become a Hero like Logen, creating treasured memories for clients

We would like to introduce you to Logen, a home care assistant with Radfield Home Care Wakefield & Dewsbury. Logen joined Radfield in March 2019 after leaving a job in a pub. Logen wanted her personality to shine and help people along the way.

During the Covid-19 crisis, we see many older and more vulnerable clients struggle with the new challenges in life and below we share a great example of how one particular care assistant, Logen has become a true Radfield hero!

Logen explains,

“My client Bettys’ sister-in-law passed away a few years ago and the family were upset that she never got to meet her great nephew. When I spoke to Betty about it, she was sad too, as she wished they had a photo together before she passed. I explained to Betty that there was something I could do to help. So I edited a photo of her sister in law into a family photo so it looked like they were all together and I gave this to Betty. She was so happy, crying happy tears and couldn’t stop saying she wanted to hug me.”

Betty was also very upset during one visit, when she had been sorting her photo albums out for a few weeks and said she felt like she was getting nowhere with them. I helped her organise them all and get them all put away so she felt more accomplished. She was so thankful and said I had lifted a huge weight off of her shoulders.”

Logen adds,

“Working for Radfield Home Care is more a way of life than a job – I don’t feel like I’m working when I’m visiting clients. It feels like a trip to a relatives house. When you see their faces light up, that’s when it makes you realise that this is the right job to be in.”

Gemma Bristow, Registered Care Manager for Radfield adds,

“Logen is a pleasure to have as part of our exceptional care team -she is a breath of fresh air. Logen came to us with no professional care experience but took all her training on board very quickly and soon developed in her role as a care professional. Logen is extremely competent and confident and colleagues really enjoy working alongside Logen. This story clearly shows that she listened and understood the worries of her client and has taken initiative and done something extremely thoughtful and kind to cheer her up.”