Natasha Marsh

What is your background prior to joining Radfield?

I spent 2 years working in a mental health facility and in the community as a health care assistant supporting those with mental health or learning disabilities. Following this, I became a Care Coordinator for a Domiciliary and Specialist Care Branch for 2 years.

How has your background prepared you for your new role at RHC?

From having experience of being a carer and operational staff, I have been able to see the demands and needs of adult social care from both sides. This has allowed me to have a better understanding of what the clients I am supporting may or may not benefit from and what steps I can implement in the background to ensure this is achievable.

I have also experienced working within a newer branch that was growing in size and clientele where we would face many hurdles. This allowed me to gain the resilience to not give up and how to address difficult situations with both carers and clients whilst working towards what is best for business.

What has inspired you to want to be involved in the adult social care sector?

Originally my mum was the person who inspired me into the health and social care sector. She would tell me about how her day at work, in a facility supporting older people, and what the nice clients would say to her about how much of a difference she made to them. I knew this was something I wanted to be a part of. After working in the mental health facility I gained an interest in working in Adult social care to make sure those that may have left the health care setting were not forgotten about and were adequately supported at home.

How do you feel your role, and your experience, will benefit Radfield’s clients?

From my previous experience managing areas of both Carers and Clients which allows me the understanding that happy staff mean happy clients. Although I have learnt the struggle that not everyone can always be happy, I have been able to identify how best to manage this for both parties. I will use this experience in my role as Care Manager to make sure the Radfield Clients feel listened to and supported to trust us with their care.