Yvonne’s Story: How To Become A Carer

We also asked Yvonne if she would be kind enough to share with us how she became a Radfield carer.

What research did you carry out?

I researched on the website about the company because it is good to understand what type of care is provided to a client before you apply.

Applying Online

I saw the job posted on indeed and also on the Radfield website Careers section, and then I submitted an application for the role through the website.

Telephone Interview Stage

Once Radfield had viewed and checked my application, they gave me a call and we chatted and they asked me about my previous experience and what I was looking for from the role.

Face-to-Face Interview

Having progressed past the telephone interview stage, I then visited the Radfield office in Hornchurch to meet the Care Manager, Natalea Haydon for a face to face interview, which was very informal and put me at ease.  When I arrived at the office I then filled in a more detailed application form and provided a copy of my CV and documentation they had requested I bring with me. Natalea then explained how the company works, the company culture and strong values, and what it is like to be a domiciliary care worker for Radfield.

Job Offer Stage

If successful, Natalea explained to me that the office team would get back in contact with me within 48 hours with a response. I then received a job offer letter along with your next steps and my scheduled training requirements.

Home Carer Training

I started with an induction which included practical training and company training  on how to care. I then completed 12 online courses which I gained certificates for.

Following this, I completed 15 hours of shadowing training where I met new clients and ensured I fully understood routines in order to be able to work with the clients.  Shadowing is when you go to a clients house with a more advanced and experienced carer so they can show you how to care for a client. This is an important and valuable stage. Once you’re fully trained and aware of what is required as a Radfield carer, you can complete additional training which is your Care Certificate. If you ever feel you need additional support then I just speak to the team and gain advice and extra help.

Ongoing  Carer Training and Support

Radfield  Home Care offers a lot of ongoing support. Such as appraisals, monthly supervisions, weekly spot checks, there is a 24-hour on-call office number and carers can always raise any concerns without feeling worried about doing so. Our field supervisor Charlotte Reed also has monthly phone calls with the carers to discuss any concerns and feedback that they may have, which provides great ongoing reassurance.

The entire experience has left me feeling energised and excited about what lies ahead in my care journey ahead.