From carer to care coordinator, Jess’s story

Tell us about your previous work/career background.

I have worked in a variety of care roles; as a health care assistant, clinical support worker, and a community carer and in a number of care environments including care homes, nursing homes and in the community for a variety of companies.

What has inspired you to want to be involved in the care sector?

I have been working in the care industry since I left school. I saw an advert for a community support worker, so I applied and was offered the job on the spot. I was unsure what I was getting myself into, but once I saw how much of a difference carers can make to individuals, especially those who want to remain living independently at home, I realised I had found a really rewarding career. I have since gained my Level 5 qualification in Health and Social Care and have also recently completed the Skills for Care Lead to Succeed programme.

Why Radfield Home Care?

Radfield Home Care is different to other care companies I have worked for as they truly appreciate and value their staff. They are a person-centred company and are more than happy to meet the requirements of carers and clients. Radfield also recognises the importance of fostering good working relationships between clients, carers and all those involved.

How did you get to hear about the job opportunity?

I saw a job advert for a senior carer on the internet. I was then promoted to Field Care Supervisor and now Care Coordinator all in the space of two years!

What are your career aspirations?

I would like to progress my career with Radfield further to a management role, using my recent qualifications which I have gained from studying at university.

Any special moments with clients you would like to share?

My job role with Radfield is mainly office based, however I recently visited a client who had just come out of hospital and told me she had lost her confidence, so with permission from the office and family members, I took the client to her regular hairdressers and she had her hair done for the first time in months. I found this hugely rewarding and I now receive regular requests to escort her for trips out, which we both love!

Do you have any inspiring memories you may wish to share?

My greatest memory is graduating from university after two years at a distinction level, after two years of studying with a small child and a baby (including my pregnancy), as well as working full time, and maintaining a home life. Quite a challenge!

What do you love most about your job and working for Radfield Home Care?

I love working alongside the staff members and clients in our Bexhill office. The Radfield team always supports each other to reach the best possible outcome for all those involved. I love that Radfield are flexible and fully supportive of my commitments outside of work. I have also received a great bonus recently and the rates of pay are very competitive compared to other care settings and companies.